Privacy policy.
Your privacy is very important to us.
This Privacy Policy explains our commitment to protecting the personal information of visitors to our Website and describes how we collect, use, and safeguard your information.
This Website, https://sundayhotsprings.com/, is owned and operated by Sunday Hot Springs LLC. By accessing or using this Website, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.
This Privacy Policy applies to information we collect on this Website and through email, text, and other electronic interactions between you and the Website. It does not apply to information collected offline or through any other websites operated by us or third parties.
We may update this Privacy Policy from time to time. If material changes are made, you will be notified by email or through a notice on the Website before the changes take effect. We encourage you to review this policy periodically.
1. Collection and Use of Personal Information
We collect personal information to provide a customized and secure experience.
To opt out of data collection, contact us at info@sundayhotsprings.com (or your preferred email).
Browsing
To ensure proper Website functionality, we automatically collect:
• IP address
• Time and date of visit
• Browser and operating system information
• Referring/exit pages
This information may be used for system administration, troubleshooting, analytics, order verification, security purposes, and to:
• Present Website content
• Provide products and services
• Fulfill requests
• Perform billing and collections
• Communicate updates
Data is stored until the expiration of the applicable limitation period under the Terms of Use.
Orders
To process orders, we collect:
• Contact information (name, email, address, phone number)
• Billing information (credit card details, billing address)
• Preference information (order history, marketing preferences)
Payment is processed entirely through secure third-party payment processors such as Stripe, Square, PayPal, etc. We do not store full credit card numbers.
Servers
For site operation and security, servers may collect:
• IP address
• Server date and time
• Browser and system information
This data is not used to identify individuals and is retained based on statutory retention periods.
User Accounts
To provide account access, we collect:
• Name
• Phone number
• Mailing address
You may update or delete your account at any time. Deleting your account removes your personal data unless retention is required for legal purposes.
Contact Forms
Information submitted through contact forms is stored as needed to fulfill your request and retained according to applicable retention periods.
2. Mobile Services
If you access the Website on a mobile device, we may collect non-personal information such as:
• Device type
• Geographic location
• Mobile browsing behavior
This information helps optimize the mobile experience and is retained per the Terms of Use.
3. Email Communications
We may use your email to send newsletters, service updates, and promotional content. Emails may contain tracking pixels to measure engagement (e.g., opens, clicks).
You may opt out at any time by using the unsubscribe link or emailing us. Opt-out requests may take up to 10 days to process. Transactional emails related to purchases or account activity cannot be unsubscribed from.
4. Text Messaging & Communications
By providing your phone number, you agree that Sunday Hot Springs may send you transactional text messages related to your visit, such as booking confirmations, reminders, updates, or important notices.
You may also choose to receive optional promotional messages.
Message and data rates may apply.
You can opt out at any time by replying STOP.
5. Cookies and Tracking Technologies
We use cookies to support:
• User preferences
• Cart and ordering functionality
• User accounts
• Terms of Use acceptance
• Customer support
• Website analytics
We may use third-party tools such as Google Analytics. These services may employ cookies or similar tracking technologies but do not identify individuals.
You may disable cookies in your browser, but some Website functions may not work properly.
6. Information Sharing
We do not sell personal information. We may share information only with:
• Subsidiaries and affiliates
• Contractors and service providers (e.g., hosting, analytics, payment processors)
• Successors in the event of corporate transfers (merger, sale, restructuring)
• Shipping providers
• Newsletter services (Mailchimp, ConvertKit, etc.)
• Social media platforms for interaction
• Accounting services (e.g., QuickBooks)
• To comply with legal obligations
• To enforce agreements
• To protect safety, property, or rights
Data may be transferred internationally depending on the third-party provider’s location.
7. Personal Data Rights
The administrator of your personal data is:
Sunday Hot Springs
420 W. Palmer St., Charlotte, NC 28203
You have the right to:
1. Access, correct, delete, or restrict processing of your data
2. Object to processing
3. Transfer data
4. Withdraw consent for specific uses
5. File a complaint with a supervisory authority
We may decline certain requests if data must be retained for contractual, legal, or operational reasons.
We entrust data processing to:
1. Wix/Squarespace/Shopify/WordPress – Website hosting
2. Google Analytics – Website performance analytics
3. Mailchimp/ConvertKit – Email marketing
4. PayPal/Square/Stripe – Payment processing
5. QuickBooks – Accounting
6. Shipping Providers – Fulfillment
7. Social Media Platforms – Customer engagement
8. Security
We follow industry-standard security protocols to protect your data during transmission and storage. However, no method of online transmission is 100% secure.
In the event of a data breach, affected users will be notified within 72 hours.
9. Children’s Privacy
We do not intentionally collect personal information from children under 13. If we become aware that a child under 13 has submitted personal data, we will delete it promptly. If you believe such data exists, contact us immediately.
10. Contact Information
For questions or concerns regarding this Privacy Policy, contact us at:
hello@sundayhotsprings.com